Today, with desperate retailers and sensationalistic advertising, too many companies promise more than they can deliver, with disastrous results.
Today’s customers crave to be treated like people and to get real value. The more you can provide a personal touch, and the more value you offer in the form of exceptional service, selection, convenience, price, and integrity, the more customers you will have. These efforts may seem like backwards steps in a world of increasingly impersonal technology. But, they will win today’s customer–and tomorrow’s.
How many of us have decided in a moment of strength that we would exercise daily or quit smoking or be on time, only to give up on the decision within 24 hours? How does a person make a decision and then make it stick? You do it by finding your passion, becoming committed, getting motivated, killing the ANTs, and then doing something about your decision today.
Do you tend to lull your listeners to sleep when you stand before a group? Make your presentations more engaging and captivating by adding variety to your speech. Loud, soft, fast, slow, humorous, serious, tone, and stress—all these add interest and impact.
It is not that we should stop taking risks. It is that we should not repeat things we have done in the past that did not work. There is a big difference between the two!
Much of success is about performance. It’s about what we do and what we are able to inspire others to do. There are some simple performance principles I have learned in my life, and I want to share them with you.
How can you set your company apart from the competition? Give good old-fashioned personal service. Your customers will be surprised and pleased–and they’ll tell their friends.
One of the benefits of the economic downturn from which we are emerging is a revitalized emphasis on customer service
Next time you feel that adversity has beaten you down, think of James Cash Penney. Don’t worry about luck, just put a P in front of it and forge ahead.
You think training doesn’t pay off, well when you have two 140 pound Great Danes around a six month old, you had better train them. The same goes for your organization in the upcoming years. The economy will continue to be difficult and will require that you train your management and sales staff more than ever before.
Take 15 minutes a day to be quiet. Find a peaceful place where you can be alone. Turn off all electronics and just enjoy being with yourself. Listen to your inner voice and cultivate peace in your life. Bring a pad and pencil to jot down the ideas and thoughts that come to you. Then, jump back into life, refreshed, invigorated, and prepared to take on the day.
If you want to hold on to your job, you should quit. That is, quit complaining, quit worrying, quit wasting time, quit spreading bad news, and quit holding back.
The so-called Great Recession, the longest and deepest since the Great Depression, may be over but you won’t feel relief unless you and your company are able to sell your products and services. Businesses and individuals may find relief in the idea that the Recession is finally ending, but trust me, you won’t feel any relief in how the market responds to your products and services unless you master selling, building the value-add propositions and closing the deal.
Communication is critical to our success in every area of life. We often think of communicating simply as transferring information. But, it is so much more. Communication is also a transfer of feelings and emotion–a meeting of two souls. This is why two people can say the same sentence to you and have it mean two entirely different things. More than the words, what really transfers meaning is the nature of the relationship and the level of trust in that relationship.
In the world of athletics, there is a work ethic that has become all but extinct in the business community. Work means disciplining yourself to spend the time, focus your attention, exert all the effort you can, and stick with it. Those who do so will learn to love their work and to crave the satisfaction of a job well done.
Learn three tips to organize your office so that you can be more productive.
Seize the opportunities when they come. To do that with success you must prepare before the opportunity presents itself.
Statistics show that a happy customer will tell three other people. Unfortunately, an unhappy customer will tell over 10. Exceptional customer service can make the difference between surviving and thriving in this competitive marketplace. Now, learn five simple keys that can help you improve your customer service skills.
This article tells you how to create paper and electronic files using main and sub categories, color coding, and a one keyword search feature.
Find out how to be productive without the visual clutter of post-it notes.
The lack of confidence in the marketplace today is not because of a failing economy but because individuals lack confidence in their own abilities to produce without artificial stimulus. Confidence and security come only as a result of a person’s confidence in their own abilities and skills.
Recently I received an email from a college student asking for advice on starting a successful online business. Here are my top 5 keys to starting an online business:
While the economy is problematic it is not ‘the’ problem. If you identify the economy as the problem you will never find the solution. The problem today is businesses have become unable to sell their products without the aid of incentives, easy credit and free money. Sales is the name of the game again and must be relearned from the CEO to the sales teams.
The future belongs to the competent. We need to be multifaceted in our competence and become charismatic communicators with technical competence and excellent people skills, especially in negotiating. This means developing the habit of learning everywhere, every day. Take the initiative. Go meet people who perhaps don’t look like you or think like you. I
Michael Jackson has a lot more to teach the world than how to moon-walk and I learned a great deal from watching this guy create his career over my lifetime. His commitment to greatness at his trade, his willingness to persist despite adversity and the genius level at which he performed are things that would benefit all of us.
You can no longer afford the “business as usual” attitude as this is not busness as usual and extreme times require extreme actions! The current economic condition is a serious ‘game changer’ and this article is designed to show you how to take advantage of the changed game.
You are no longer in the business that you thought you were in. The entire playing field and all its rules have changed. Quit thinking you are in whatever you call your business, because now for the first time in the past 10 years the business you are in is not responding to the actions that worked just last year. You and your team have to go back to the basics of creating your business, not just doing business.
A shaky economic climate not only affects consumer confidence, it can also negatively impact employee morale and productivity. Negative economic news, layoffs, internal cutbacks – all whittle away at your team’s confidence and erode their productivity. And, when times are tough, you simply can’t afford to have declining productivity. Motivating employees takes time and effort, but it can also yield increased productivity and a more pleasant work environment. Here are 7 quick-tips to help you fire up your team but not burn them out.
With almost 16 million people out of work, more and more people are finding themselves having to figure out how to land a job in a market where more jobs are being lost each day. Finding a job in this environment is the toughest it has been in 50-years, so you better have your best game on to do so. While many will tell you that “no one is hiring”, apply the tips in this article exactly as they are written and I assure you that you will not just get a job, but get the job you want!
Like it or not, the new media of Social Networking is an undeniable force in the world today. What are you going to do to get in the flow? Every business owner or CEO should stop shrugging their shoulders and changing the subject when it comes to the power of social networking to create publicity.