Your employees and their customer service skills may be the only thing that differentiates you from the competition. Your employee’s skills must be constantly updated to meet ever-rising customer expectations. In this content-rich seminar, you will learn practical skills and proven systems for improving customer service, including numerous hands-on techniques: how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of “customers first” all day.
Lisa Ford is well known for her lively sense of humor and down-to-earth advice while training in the customer industry. Recognized as one of the savviest service strategists in the training industry, Lisa has personally trained more than 50,000 service and sales professionals. Her lively, engaging blend of humor, insight and down-to-earth advice has entertained and enlightened audiences in seminars, workshops and private training sessions worldwide in the areas of Customer Service and Retention. In 2002, Lisa Ford was inducted into the Speakers Hall of Fame.