James Lloyd

James Lloyd truly has a remarkable gift to touch hearts, open minds, and inspire action with customer service training. Discount

Customer Service From the Heart – DVD

How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, how can you raise your grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd teaches how to implement a powerful customer service program. You’ll learn to incorporate enthusiasm, use powerful apologies, deal with irate customers, and strengthen relationships.

1 DVD video (80 min) - Feb 2011 Free Preview Clip    


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