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Customer Service From the Heart - DVD

by James Lloyd

Live Video Seminar Series

How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, how can you raise your grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd teaches how to implement a powerful customer service program. You'll learn to incorporate enthusiasm, use powerful apologies, deal with irate customers, and strengthen relationships.

1 DVD video
(80 min) preview

Retail price $89.95
Our price $74.95

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