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Developing a Customer Retention
Program - DVD |
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Lisa Ford |
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Learn to increase repeat business
and build customer loyalty. Today, good customer service isn't enough. You
have to go the extra mile. You have to make your customers look for you
-- and choose you -- time after time. These business training videos show
you how to build the emotional partnerships with your customers that lead
to lifetime loyalty. Implement the step-by-step customer retention approach
this program offers throughout your organization -- and watch your sales
rise and your defections drop. |
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4 DVD videos
workbook |
| Retail
price $199.95 |
| Our
price $173.56 |
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How to Give Exceptional Customer Service 2000 - DVD |
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| Lisa Ford |
More
Information |
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| The best-selling business training
video of all time! Ever wonder how an organization can get its entire work
force eating, sleeping, breathing customer service? Lisa Ford, customer service
adviser, takes you behind the scenes to find out what smart organizations
are doing to dazzle customers and build unbending loyalty. See customer
service trendsetters and live customer care training at some of today's
most successful companies. Lisa Ford's wisdom and advice have helped bring
about dramatic customer service improvement in dozens of companies, large
and small. A complete training seminar. more |
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8 volumes on
4 DVDs
workbook |
| Retail
price $399.95 |
| Our
price $347.16 |
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