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Customer Service Strategies That Work - DVD

by Lisa Ford

Live Video Seminar Series

Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich seminar, you will learn practical skills and proven systems for improving customer service, including numerous hands-on techniques: how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day.

1 DVD video
(122 min) preview

Retail price $89.95
Our price $74.95

Developing a Customer Retention Program - DVD

Lisa Ford


Learn to increase repeat business and build customer loyalty. Today, good customer service isn't enough. You have to go the extra mile. You have to make your customers look for you -- and choose you -- time after time. These business training videos show you how to build the emotional partnerships with your customers that lead to lifetime loyalty. Implement the step-by-step customer retention approach this program offers throughout your organization -- and watch your sales rise and your defections drop.

4 DVD videos
(3 hrs 46 min) preview

Retail price $199.95
Our price $173.56

How to Give Exceptional Customer Service 2000 - DVD

Lisa Ford

More Information

The best-selling business training video of all time! Ever wonder how an organization can get its entire work force eating, sleeping, breathing customer service? Lisa Ford, customer service adviser, takes you behind the scenes to find out what smart organizations are doing to dazzle customers and build unbending loyalty. See customer service trendsetters and live customer care training at some of today's most successful companies. Lisa Ford's wisdom and advice have helped bring about dramatic customer service improvement in dozens of companies, large and small. A complete customer service training seminar.

8 volumes on 4 DVDs
(5.5 hrs) preview

Retail price $399.95
Our price $279.97

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