Customer Service

Our revolutionary customer service audio and video training programs will help you teach your staff and yourself to effectively deal with customers — no matter what the problem or issue is. You’ll learn effective communication, dealing with difficult customers, going the extra mile to foster customer retention, handling complaints, and exceeding customer expectations. Discounts!

A View from the TOP – audio

A View from the TOP - audio

Zig Ziglar has dedicated his life to teaching people the art of successful living. Multitudes attribute their success to having attended a Zig Ziglar lecture or audio program. In his newest program, Zig shares his most intimate personal discoveries of what makes a truly significant life. As Zig delves into the hows and whys of living life with values, character, honesty, integrity and sensitivity, you’ll learn to be more at peace with yourself, accomplish more, and tap into the true joy of living.

Complete Seminar on 6 audio CDs

$34.95
$29.63

15% off

MP3 Download (6 hours)

$34.95

$19.87

43% off

Astounding Customer Service – DVD

Astounding Customer Service - DVD

What is the cost of losing a customer? In today’s competitive environment, it is a cost no business can afford. Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills–anyone from secretaries to managers to the CEO him/herself! This complete seminar includes 8 power packed segments on Customer Service, three on Listening Skills, and two on Telephone Skills to get and keep customers.

1 DVD video (141 min) - 2005 Free Preview Clip    

$150.00
$127.57

 

 

Coping With Difficult People – audio

Coping With Difficult People - audio

Robert M. Bramson has not only studied difficult people but has closely observed the diplomats of this world — the people who seem to get along and get results from everyone they encounter. His 12-year study of all types of individuals has resulted in this audio program — a program that makes coping with difficult people a lot easier. He is the leading authority in the prevention and management of difficult, nonproductive behavior, and in obtaining optimal individual performance from executives.

3 audio CDs (4 hours)

$19.95
$16.92

15% off

MP3 (4 hours)

$19.95

$7.94

60% off

Customer Service From the Heart – DVD

Customer Service From the Heart - DVD

How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, how can you raise your grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd teaches how to implement a powerful customer service program. You’ll learn to incorporate enthusiasm, use powerful apologies, deal with irate customers, and strengthen relationships.

1 DVD video (80 min) - Feb 2011 Free Preview Clip    

$89.95
$74.95

17% off

 

Customer Service Strategies That Work – DVD

Customer Service Strategies That Work - DVD

Your employees and their customer service skills may be the only thing that differentiates you from the competition. Your employee’s skills must be constantly updated to meet ever-rising customer expectations. In this content-rich seminar, you will learn practical skills and proven systems for improving customer service, including numerous hands-on techniques: how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of “customers first” all day.

1 DVD video (122 min) - Jun 2011 Free Preview Clip    

$89.95
$74.95

17% off

 

Developing a Customer Retention Program – DVD

Developing a Customer Retention Program - DVD

Learn to increase repeat business and build customer loyalty. Today, good customer service isn’t enough. You have to go the extra mile. You have to make your customers look for you — and choose you — time after time. These business training videos show you how to build the emotional partnerships with your customers that lead to lifetime loyalty. Implement the step-by-step customer retention approach this program offers throughout your organization — and watch your sales rise and your defections drop.

4 DVD videos (3 hrs 46 min) Free Preview Clip    

$199.95
$119.97

40% off

 

Fun Factor – DVD

Fun Factor - DVD

Having more fun at work improves morale, keeps people motivated, lowers stress, and leads to a happier workplace environment. Get ready to bring more fun into your personal and professional life, as expert speaker and motivator Christine Cashen brings you this fast-paced, entertaining program. You’ll discover keys to having more fun and ideas for managing challenging situations with grace and humor.

1 DVD video (86 min) - May 2010 Free Preview Clip    

$89.95
$74.95

17% off

 

How to Be a Better Trainer – DVD

How to Be a Better Trainer - DVD

Learn techniques to effectively stimulate, motivate and teach your trainees. This business training video quickly brings you up to speed on the latest training ideas and techniques, and shows you how to use what you’ll learn in your own organization. In no time at all, you’ll be designing and conducting training that delivers impressive, measurable results — for your trainees, your organization and in your own career. Learn to plan training programs from the learner’s point of view, what to do when your audience is unresponsive, and more.

3 DVDs (3 hrs) + PDF workbook Free Preview Clip    

$199.95
$119.97

40% off

 

How to Get, Keep & Deserve Your Customers – DVD

How to Get, Keep & Deserve Your Customers - DVD

Potential customers are all around you when you learn how to find them. How can you find new customers and have them keep coming back year in and year out? You’ll develop a new communication skill-set and get dozens of exciting ideas to help you find and retain new customers and clients. You’ll increase customer loyalty and develop skills your competitors wish you didn’t know, motivate your employees and increase their commitment to the goal, make yourself indispensable to your client and discover easy ways to promote your business.

1 DVD video (125 min) - Jan 2004 Free Preview Clip    

$75.00
$67.80

 

 

How to Give Exceptional Customer Service 2000 – DVD

How to Give Exceptional Customer Service 2000 - DVD

Ever wonder how an organization can get its entire work force eating, sleeping, breathing customer service? Lisa Ford, customer service adviser, takes you behind the scenes to find out what smart organizations are doing to dazzle customers and build unbending loyalty. See customer service trendsetters and live customer care training at some of today’s most successful companies. Lisa Ford’s wisdom and advice have helped bring about dramatic customer service improvement in dozens of companies, large and small.

8 volumes on 4 DVDs (5.5 hrs) Free Preview Clip    

$299.95
$179.97

40% off

 

How to Win Friends and Influence People – audio

How to Win Friends and Influence People - audio

One of the best-selling audiobooks of all time, this program has carried thousands of people up the ladder of success in their business and personal lives. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, etc. There is room at the top, when you know… How to Win Friends & Influence People.

9 audio CDs + bonus CD

$49.95
$39.95

20% off

MP3 Download (8 hours)

$49.95

$23.87

40% off

How to Win Friends and Influence People – book

How to Win Friends and Influence People - book

For over 50 years the rock-solid, time-tested advice in this book has carried thousands of now-famous people up the ladder of success. Revised and updated to help readers achieve their maximum potential today. This is THE trusted source for information about relationships, communication, building personal charisma, and persuasion skills.

paperback (248 pages)

$16.00
$13.47

16% off

 

Marketing Strategy for Fast Growth – DVD

Marketing Strategy for Fast Growth

Without customers your doors would close forever. So, to have a successful organization you must become a skilled marketer. This program will arm you with marketing skills you need to get your company on the fast track to huge growth and profits. Includes a one-hour DVD video, ideal for meetings and training sessions, audio CDs based on the video, PDF workbooks with program notes, and a study guide.

1 DVD, 2 CDs, PDF workbooks

$105.00
$89.04

 

 

Speed of Trust – Abridged – audio

Speed of Trust - Abridged - audio

With riveting style, Covey uncovers the overlooked and under-estimated power of trust in a gripping look at what he calls “the one thing that changes everything.” Groundbreaking and paradigm-shifting, The Speed of Trust demonstrates that trust is a hard-edged, economic driver — a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. Learn the 13 behaviors common to high-trust leaders and how you can increase and inspire trust in all of your important relationships.

1 audio CD

$14.00
$11.87

 

MP3 Download (75 min)

$14.00

$8.97

35% off

Speed of Trust – Unabridged – audio

Speed of Trust - Unabridged - audio

With riveting style, Covey uncovers the overlooked and under-estimated power of trust in a gripping look at what he calls “the one thing that changes everything.” Groundbreaking and paradigm-shifting, The Speed of Trust demonstrates that trust is a hard-edged, economic driver — a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. Learn the 13 behaviors common to high-trust leaders and how you can increase and inspire trust in all of your important relationships.

10 audio CDs

$44.99
$19.97

55% off

MP3 Download (12 hours)

$44.99

$29.97

33% off

Use Your Head to Get Your Foot in the Door – audio

Use Your Head to Get Your Foot in the Door - audio

In the age of downsizing and outsourcing, you can never be sure that your job is safe. The result? People are staring to spend their entire lives in a perpetual job search–and they need the attitudes and skills to pull it off. With his characteristic passion and optimism, Harvey Mackay will help you get un-stuck and provide a new skill-set for finding or creating the perfect career in the 21st century.

8 audio CDs

$29.98
$25.43

 

MP3 Download (8.5 hours)

$29.98

$20.87

30% off

What Do They Want? – DVD

What Do They Want? - DVD

Most salespeople and service professionals use the spray and pray approach every prospect or customer, treating them all pretty much the same. The fact is, everybody has a unique way in which they like to be treated. You’ll learn how to uncover what’s most important to each individual–discovering what people want, and exactly how they want it. These skills apply in sales, customer service and even relationships, both business and personal.

1 DVD video (60 min) - Mar 2009 Free Preview Clip    

$89.95
$74.95

17% off

 

Willie Factor – DVD

Willie Factor - DVD

Joel Weldon discovers an extraordinary man, on an unusual taxi ride, who redefines what it means to sell and serve. You’ll see the amazing difference that anyone can make, when they have passion for their work, and pride in everything they do. Blending real life stories, inspiration, unique humor, and proven ideas, Joel Weldon reveals a higher standard for selling and serving in today’s competitive marketplace. Learn to pay attention to details, enhance your presentation, know your prospects better and more!

1 DVD video (95 min) - Dec 2007 Free Preview Clip    

$89.95
$74.95

17% off

 

Would You Do Business With You? – DVD

Would You Do Business With You? - DVD

How to Get, Keep, and Wow Customers in a Competitive Market. For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers.

1 DVD video (80 min) - Aug 2005 Free Preview Clip    

$89.95
$74.95

17% off

 

Yes! 50 Scientific Proven Ways to Be Persuasive – audio

Yes! 50 Scientific Proven Ways to Be Persuasive - audio

Every day we face the challenge of persuading others to do what we want. Persuasion is not only an art, it is also a science. Based on more than sixty years of research into the psychology of persuasion, Yes! reveals fifty simple but remarkably effective strategies that will make you much more persuasive at work and in your personal life, too. Yes! shows how making smallchanges to your approach can have a dramatic effect on your persuasive powers.

MP3 Download (5 hours)

$29.99
$17.87

40% off

 

Zig Ziglar’s Secrets of Closing the Sale – book

Secrets of Closing the Sale - book

Probably the best book on closing (and selling in general) ever written. This is Zig Ziglar at his best teaching the skills that he developed over many years as a sales professional. Here are proven, practical sales techniques all of us can use every day. Zig provides vital strategies for specific closes, plus hundreds of sales questions and dozens of persuasion procedures to help EVERYONE sell their ideas, or themselves. No matter what your age, gender, occupation, or lifestyle, these proven techniques can work for you!

paperback (410 pages)

$15.00
$12.92