Customer Service

Robert M. Bramson has not only studied difficult people but has closely observed the diplomats of this world — the people who seem to get along and get results from everyone they encounter. His 12-year study of all types of individuals has resulted in this audio program — a program that makes coping with difficult people a lot easier. He is the leading authority in the prevention and management of difficult, nonproductive behavior, and in obtaining optimal individual performance from executives.

Your employees and their customer service skills may be the only thing that differentiates you from the competition. Your employee’s skills must be constantly updated to meet ever-rising customer expectations. In this content-rich seminar, you will learn practical skills and proven systems for improving customer service, including numerous hands-on techniques: how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of “customers first” all day.

Having more fun at work improves morale, keeps people motivated, lowers stress, and leads to a happier workplace environment. Get ready to bring more fun into your personal and professional life, as expert speaker and motivator Christine Cashen brings you this fast-paced, entertaining program. You’ll discover keys to having more fun and ideas for managing challenging situations with grace and humor.

Potential customers are all around you when you learn how to find them. How can you find new customers and have them keep coming back year in and year out? You’ll develop a new communication skill-set and get dozens of exciting ideas to help you find and retain new customers and clients. You’ll increase customer loyalty and develop skills your competitors wish you didn’t know, motivate your employees and increase their commitment to the goal, make yourself indispensable to your client and discover easy ways to promote your business.

One of the best-selling audiobooks of all time, this program has carried thousands of people up the ladder of success in their business and personal lives. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, etc. There is room at the top, when you know… How to Win Friends & Influence People.

Without customers your doors would close forever. So, to have a successful organization you must become a skilled marketer. This program will arm you with marketing skills you need to get your company on the fast track to huge growth and profits. Includes a one-hour DVD video, ideal for meetings and training sessions, audio CDs based on the video, PDF workbooks with program notes, and a study guide.

With riveting style, Covey uncovers the overlooked and under-estimated power of trust in a gripping look at what he calls “the one thing that changes everything.” Groundbreaking and paradigm-shifting, The Speed of Trust demonstrates that trust is a hard-edged, economic driver — a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. Learn the 13 behaviors common to high-trust leaders and how you can increase and inspire trust in all of your important relationships.

Most salespeople and service professionals use the spray and pray approach every prospect or customer, treating them all pretty much the same. The fact is, everybody has a unique way in which they like to be treated. You’ll learn how to uncover what’s most important to each individual–discovering what people want, and exactly how they want it. These skills apply in sales, customer service and even relationships, both business and personal.

How to Get, Keep, and Wow Customers in a Competitive Market. For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers.

Probably the best book on closing (and selling in general) ever written. This is Zig Ziglar at his best teaching the skills that he developed over many years as a sales professional. Here are proven, practical sales techniques all of us can use every day. Zig provides vital strategies for specific closes, plus hundreds of sales questions and dozens of persuasion procedures to help EVERYONE sell their ideas, or themselves. No matter what your age, gender, occupation, or lifestyle, these proven techniques can work for you!