Communication

Customer Service audio and video seminars will help you train your staff and yourself to effectively deal with customers — no matter what the problem or issue is. Customers who feel they are being listened to and serviced in a caring way tend to return again and again. Customer Service skills you can learn in these programs include: effective communication, dealing with difficult customers, going the extra mile to foster customer retention, handling complaints, and exceeding customer expectations.

Page 1 of 212

5 Essential People Skills – audio

Thumbnail image for 5 Essential People Skills – audio

Ever walked away from a conversation full of doubts and insecurities? Most of us are either too passive or too aggressive in our business life so we fail to communicate effectively. In this powerful program, you’ll discover that applying appropriate assertiveness to all your interactions is the most effective approach to creating a successful, and prosperous, career. Learn how to assert yourself, listen to others, and resolve conflict to achieve a new level of professional and personal achievement.

6 audio CDs

$34.95
$29.47

16% off

MP3 (6 hours)

$34.95

$19.87

43% off

50 Ways to Create Great Relationships – audio

50 Ways to Create Great Relationships - audio

Like all things in our lives, relationships can become routine. We start out full of fervor and commitment, but too often we end up passively going through the motions. When our relationships begin to fizzle, we wonder what happened. We wish we knew how to change things. We don’t realize that the power to rekindle the relationship, to make it great again, lies within us. You’ll gain a new sense of ownership for your relationships and learn how to make them great and keep them great.

2 audio CDs

$22.95
$19.47

 

 

Best-Kept Secrets of Great Communicators – audio

Best-Kept Secrets of Great Communicators

The most powerful and influential people in the world all have something in common: effective communication. Using the principles of powerful communication, they developed the ability to influence others in a profound way. Effective communication extends beyond mere words. Body language, intention, positioning, and other factors play a significant part. Peter Thomson helps you become a more effective communicator.

6 audio CDs

$35.00
$29.68

15% off

 

Cold Calling Techniques – DVD

Cold Calling Techniques - DVD

You can’t make a sale unless you have an appointment first. In fact, prospecting is the key to successful selling. Now, sales expert Steve Schiffman teaches you how to avoid “sales slumps” and down periods in income by teaching effective cold calling techniques. This best-selling video seminar will not only teach you HOW to set a sales appointment over the phone, but will motivate you to get started. 2 session set on 1 DVD.

1 DVD video (47 min) Free Preview Clip    

$129.95
$85.76

33% off

 

Color Code – audio

Color Code - audio

Everyone has a distinct personality pattern. Your personality includes specific ways of thinking, reasoning, feeling, and acting. Each person is born with a single core motive that remains stable throughout life. While your core motive never changes, you can use the insights you’ll learn from The Color Code to overcome your natural limitations and develop strengths outside your innate personality.

6 audio CDs

$49.95
$39.97

20% off

MP3 Download (6 hours)

$49.95

$29.97

40% off

Communication Skills That Work – DVD

Communication Skills That Work - DVD

Whether you’re a manager, supervisor, or just someone who needs help in dealing with difficult people, you need tools to communicate more effectively, gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation. With these powerful and practical ideas, you’ll know exactly what to say, how to say it and when to say it.

1 DVD video (53 min) - Oct 2012 Free Preview Clip    

$89.95
$74.95

17% off

 

Complete Negotiator – audio

Complete Negotiator

Known as the father of contemporary negotiating, Gerard I. Nierenberg has taught top executives across the country how to come out of their business deals as winners. Now you can create a climate of agreement to get the other person thinking “yes.” Use 14 key negotiating strategies to recognize and deflect your opposition’s moves and create a lasting victory. The Complete Negotiator will turn even the weakest dealmakers into great communicators.

MP3 Download (2.5 hours)

$29.95
$11.97

60% off

 

Connecting For Results – DVD

Connecting For Results

How do you cultivate customer relationships where your clients want to tell others all about you? What will make you irresistible? Discover principles for building long-term customer relationships for higher retention, and far more referrals. You’ll learn the power of intent, the importance of your appearance, how to make people feel more valued, limiting words you should avoid and more. Commit to building stronger customer relationships.

1 DVD video (90 min) - Jan 2009 Free Preview Clip    

$89.95
$74.95

17% off

 

Conversation Power – audio

Conversation Power - audio

Communicate confidently and effectively! Learn the supercharged words, questions, and phrases that give you a commanding persona. Build your self confidence by learning the key action steps for taking true power and control in any conversation: business or personal. Learn the 9 favorite topics for men and women, 5 guidelines for getting people to reveal to you their true needs, 8 golden rules for conversation, 8 methods for building strong friendships and more.

2 audio CDs

$19.95
$16.83

16% off

 

Conversation Strategies for Preeminence – DVD

Conversation Strategies for Preeminence

You can create conversations that help others grow; make every meeting a once-in-a-lifetime, inspirational experience; be more present in all of your interactions; and be recognized as the best. In this unforgettable, power-packed video program, one of North America’s most extraordinary speakers, Mike Lipkin, will provide you with the motivation, insights and strategies to increase your conversation effectiveness.

1 DVD video (85 min) Free Preview Clip    

$89.95
$74.95

17% off

 

Creating a Presence HPP – CD

Creating a Presence: Power Communication HPP

There is nothing more important than the ability to communicate effectively. Yet, many struggle unnecessarily with fear and frustration about public speaking. Now you can build confidence and alleviate the anxiety associated with speaking in groups. Activate your intuitive conversational and interpersonal skills, allowing you to be more comfortable, confident and assertive in everyday situations.

1 audio CD program

$24.99
$22.77

 

MP3 Download (1 hour)

$24.99

$19.97

20% off

Customer Service Strategies That Work – DVD

Customer Service Strategies That Work - DVD

Your employees and their customer service skills may be the only thing that differentiates you from the competition. Your employee’s skills must be constantly updated to meet ever-rising customer expectations. In this content-rich seminar, you will learn practical skills and proven systems for improving customer service, including numerous hands-on techniques: how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of “customers first” all day.

1 DVD video (122 min) - Jun 2011 Free Preview Clip    

$89.95
$74.95

17% off

 

Dynamics of Effective Listening – audio

Dynamics of Effective Listening

Let the master of communication, Dr. Tony Alessandra, teach you to develop one of the most important communication skills — effective listening. Whether you are in the business of persuasion or simply trying to improve your interpersonal skills, those who develop the art of listening will find greater success and satisfaction in both their personal relationships and their business pursuits.

MP3 Download (6 hours)

$79.95
$39.87

50% off

 

Emotional Intelligence & Optimal Performance – DVD

Emotional Intelligence & Optimal Performance

A certain amount of stress is necessary for optimal performance. Knowing the right amount for you is one of the five keys to staying highly motivated and engaged. You’ll learn to control overly negative thinking and worry, recover quickly from an emotional episode, and handle disturbing emotions in yourself, coworkers and your boss. Once you master the five simple steps outlined, you will be able to get along better with others, handle stress better, communicate better, work more efficiently and be more productive.

1 DVD video (17 min) Free Preview Clip    

$295.00
$195.00

33% off

 

Empathetic Listening – DVD

Empathetic Listening - DVD

Most people don’t take the necessary time and effort to properly diagnose a problem before prescribing solutions. They immediately assume they understand the other person’s condition. Stephen R. Covey says, “communication is simply mutual understanding.” Empathetic listening is reflecting what a person feels and says in your own words. It is NOT listening to advise, counsel, probe, judge, question or analyze. Includes the complete teaching package.

1 DVD video (40 min) - 2009 Free Preview Clip    

$895.00
$774.97

$120 off

 

Extraordinary Relationships – DVD

Extraordinary Relationships - DVD

Personal gain is often the driving force behind our business and personal relationships. There is a deeper approach that can lead to more meaningful relationships at an organizational, as well as a personal level. It’s not about what you can get, but how you can advance others. Discover how being genuinely interested in people and looking for ways to serve their needs, without expecting a return, is the best way to build the kind of relationships that will take your organization and your career to the next level.

1 DVD video (80 min) - Nov 2009 Free Preview Clip    

$89.95
$74.95

17% off

 

Feeding the Starved Marriage – audio

Feeding the Starved Marriage - audio

In this fun and dynamic live seminar recording, Matt teaches the fundamental elements of relationships such as getting out of the “low brain,” learning not to react, positive interpretation and the patterns of relating. These are key factors in understanding how to improve and feed a relationship. It’s a perfect audio seminar for couples looking to re-energize their relationship skills or who are struggling to make the relationship work.

6 audio CDs + Workbook

$49.95
$42.37

 

MP3 (7 hours)

$49.95

$34.87

30% off

Feeding The Starved Marriage DVD

Feeding The Starved Marriage DVD

In this fun and dynamic live video seminar, Matt teaches the fundamental elements of relationships such as getting out of the “low brain,” learning not to react, positive interpretation and the patterns of relating. These are key factors in understanding how to improve and feed a relationship. It’s a perfect video learning seminar for couples looking to re-energize their relationship skills or who are struggling to make the relationship work.

12 DVD videos + 2 workbooks Free Preview Clip    

$249.95
$199.96

20% off

 

Fine Art of Small Talk – audio

The Fine Art of Small Talk - audio

Do you get nervous in business or social situations? This program will help you to come across as composed and self-assured when talking to people or entertaining clients at conventions, trade shows and other work-related functions. You’ll also feel more at ease at parties, interviews, networking events, meetings, and receptions. Now you can engage anyone in conversation with poise and confidence. You’ll learn how to start a conversation, keep it going, build rapport, and leave a positive impression.

2 audio CDs

$17.95
$15.22

 

 

Five Love Languages – audio

Five Love Languages

Learn how to express heartfelt commitment to your mate. If you express love in a way your spouse doesn’t understand, he or she won’t realize you’ve expressed your love at all. The problem is that you’re speaking two different love languages. With help from Gary Chapman, identify and then learn how to speak your spouse’s love language. An insightful guide to relationships and communication.

4 audio CDs

$27.99
$23.73

16% off

 

Getting to Yes – audio

Getting to Yes

This classic program on the art of negotiating was developed by the Harvard Negotiation Project. Straightforward and universally applicable, you’ll learn methods for negotiating personal and professional disputes without getting taken, and without getting angry. Step-by-step, proven strategies guide you to mutually acceptable agreements. Learn to separate people from the problem, focus on interests, not positions, and create solutions that satisfy both parties.

6 audio CDs

$29.95
$23.95

20% off

 

Go For No! – DVD

Go For No! - DVD

What if you could achieve every quota, hit every income goal, and reach every personal dream, simply by changing the way you think, feel, and respond to hearing the word NO? In this practical and insightful seminar, you’ll learn exactly how to re-shift your thinking to start enjoying and embracing rejection. You’ll discover startling statistics and see real world examples that prove you’re leaving money on the table. Build courage, eliminate sales slumps, and overcome your fears.

1 DVD video (105 min) - Jul 2010 Free Preview Clip    

$89.95
$74.95

17% off

 

Guide to Business Negotiating – DVD

Guide to Business Negotiating

Transactions make or break a business. Companies have to make purchases to create their product or service as well as generate sales to gain revenue. Such transactions require negotiations, and the outcome of those negotiations is crucial to the life of the company. Therefore, knowing how to negotiate is of the utmost importance. Don’t let other companies make you sell yourself short. Learn the steps you need to Power Negotiate your business transactions and add dollars to your bottom line.

1 DVD video

$89.95
$71.96

20% off

 

Guide to Everyday Negotiating – DVD

Guide to Everyday Negotiating

Do you get intimidated by fast-talking automobile salespeople or pushy real estate people? Did you ever wonder if you could have gotten a better price on anything you’ve purchased? We’ve all asked these questions. Now, you can not only determine the best price on anything you want, you can also get the salesperson to want to give you the best price that they can. Roger Dawson will guide you through all the necessary skills to negotiate the best possible deal for yourself in any situation.

1 DVD video

$79.95
$63.97

20% off

 

Help! I Have to Give a Speech – DVD

Help! I Have to Give a Speech - DVD

Speech coach and former president of the National Speaker’s Association, Patricia Fripp, simplifies the process of designing your speech…fast! Based upon her well-known Speaking and Presenting Seminar, Fripp teaches how to clarify and start your speech, an easy-to-adapt formula to design your presentation, how to be remembered and repeated, secrets to connecting with your audience, and how to make it fun and persuasive. A complete learning system.

2 DVD video + 3 audio CDs (3 hours) Free Preview Clip    

$175.00
$149.95

 

 

How to Design Eye-Catching Copy – DVD

How to Design Eye-Catching Brochures, Newsletters, Ads, Reports, And Everything Else You Want People to Read - DVD

Learn how to design eye-catching brochures, newsletters, blogs, ads, websites, reports, and everything else you want people to read. Good design doesn’t just happen. It takes special skills to assemble the headlines, text and graphics to catch a reader’s eye, and elicit the response you want. You can apply these basic design skills every time you need to communicate ideas swiftly, clearly and effectively. Ads, newsletters, press releases, blogs, even number-heavy reports and proposals will benefit from these design guidelines and techniques to increase readability by as much as 200%.

1 DVD video (3 hr 19 min) Free Preview Clip    

$99.95
$19.87

80% off

 

How to Gain Power & Influence with People – audio

How to Gain Power & Influence with People - audio

Research by communication expert Tony Alessandra reveales some specific qualities that all powerful and influential people demonstrate. Now, you can learn to develop these qualities through Tony’s innovative system: How to gain power and influence with people. Discover ways to strengthen your people skills, become a master of charisma, make a powerful impression, and more.

MP3 Download (5 hours)

$79.95
$39.87

50% off

 

How to Get Your Point Across – audio

How to Get Your Point Across in 30 Seconds or Less

You can get your point across in 30 seconds! Media research proves it. TV commercials capitalize on it. People are only able to give their full, undivided attention in 30 second “bites.” Milo Frank, CBS television casting head and communication skills guru, shows you how easy it is to get your point across in 30 seconds — and get what you want. Whether you are writing a letter or memo, making a speech, asking for a raise, or closing a sale, this is an invaluable training tool for business professionals and individuals alike.

1 Audio CD

$14.00
$11.19

20% off

MP3 Download (45 min.)

$14.00

$6.35

54% off

How to Give Exceptional Customer Service 2000 – DVD

How to Give Exceptional Customer Service 2000 - DVD

Ever wonder how an organization can get its entire work force eating, sleeping, breathing customer service? Lisa Ford, customer service adviser, takes you behind the scenes to find out what smart organizations are doing to dazzle customers and build unbending loyalty. See customer service trendsetters and live customer care training at some of today’s most successful companies. Lisa Ford’s wisdom and advice have helped bring about dramatic customer service improvement in dozens of companies, large and small.

8 volumes on 4 DVDs (5.5 hrs) Free Preview Clip    

$299.95
$179.97

40% off

 

How to Tell Compelling Stories – MP3

How to Tell Compelling Stories

Learn the secret of effective speeches and presentations…telling great stories. Stories are the best way to explain the complex, motivate and train. Learn how to tell life-changing, career-building, awe-inspiring and sales-inducing stories. This is the skill that will guarantee you a competitive edge. Good Stories that are interesting, memorable, and that illustrate a message have the power to: Inspire & Motivate, Teach & Train, Convince & Persuade.

MP3 (1.5 hours)

$20.00
$13.99

30% off

 

Page 1 of 212