Ever walked away from a conversation full of doubts and insecurities? Most of us are either too passive or too aggressive in our business life so we fail to communicate effectively. In this powerful program, you’ll discover that applying appropriate assertiveness to all your interactions is the most effective approach to creating a successful, and prosperous, career. Learn how to assert yourself, listen to others, and resolve conflict to achieve a new level of professional and personal achievement.
Customer Service audio and video seminars will help you train your staff and yourself to effectively deal with customers — no matter what the problem or issue is. Customers who feel they are being listened to and serviced in a caring way tend to return again and again. Customer Service skills you can learn in these programs include: effective communication, dealing with difficult customers, going the extra mile to foster customer retention, handling complaints, and exceeding customer expectations.