Communication

You can’t make a sale unless you have an appointment first. In fact, prospecting is the key to successful selling. Now, sales expert Steve Schiffman teaches you how to avoid “sales slumps” and down periods in income by teaching effective cold calling techniques. This best-selling video seminar will not only teach you HOW to set a sales appointment over the phone, but will motivate you to get started. 2 session set on 1 DVD.

Whether you’re a manager, supervisor, or just someone who needs help in dealing with difficult people, you need tools to communicate more effectively, gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation. With these powerful and practical ideas, you’ll know exactly what to say, how to say it and when to say it.

How do you cultivate customer relationships where your clients want to tell others all about you? What will make you irresistible? Discover principles for building long-term customer relationships for higher retention, and far more referrals. You’ll learn the power of intent, the importance of your appearance, how to make people feel more valued, limiting words you should avoid and more. Commit to building stronger customer relationships.

You can create conversations that help others grow; make every meeting a once-in-a-lifetime, inspirational experience; be more present in all of your interactions; and be recognized as the best. In this unforgettable, power-packed video program, one of North America’s most extraordinary speakers, Mike Lipkin, will provide you with the motivation, insights and strategies to increase your conversation effectiveness.

Your employees and their customer service skills may be the only thing that differentiates you from the competition. Your employee’s skills must be constantly updated to meet ever-rising customer expectations. In this content-rich seminar, you will learn practical skills and proven systems for improving customer service, including numerous hands-on techniques: how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of “customers first” all day.

A certain amount of stress is necessary for optimal performance. Knowing the right amount for you is one of the five keys to staying highly motivated and engaged. You’ll learn to control overly negative thinking and worry, recover quickly from an emotional episode, and handle disturbing emotions in yourself, coworkers and your boss. Once you master the five simple steps outlined, you will be able to get along better with others, handle stress better, communicate better, work more efficiently and be more productive.

Personal gain is often the driving force behind our business and personal relationships. There is a deeper approach that can lead to more meaningful relationships at an organizational, as well as a personal level. It’s not about what you can get, but how you can advance others. Discover how being genuinely interested in people and looking for ways to serve their needs, without expecting a return, is the best way to build the kind of relationships that will take your organization and your career to the next level.

In this fun and dynamic live video seminar, Matt teaches the fundamental elements of relationships such as getting out of the “low brain,” learning not to react, positive interpretation and the patterns of relating. These are key factors in understanding how to improve and feed a relationship. It’s a perfect video learning seminar for couples looking to re-energize their relationship skills or who are struggling to make the relationship work.

Learn how to express heartfelt commitment to your mate. If you express love in a way your spouse doesn’t understand, he or she won’t realize you’ve expressed your love at all. The problem is that you’re speaking two different love languages. With help from Gary Chapman, identify and then learn how to speak your spouse’s love language. An insightful guide to relationships and communication.

What if you could achieve every quota, hit every income goal, and reach every personal dream, simply by changing the way you think, feel, and respond to hearing the word NO? In this practical and insightful seminar, you’ll learn exactly how to re-shift your thinking to start enjoying and embracing rejection. You’ll discover startling statistics and see real world examples that prove you’re leaving money on the table. Build courage, eliminate sales slumps, and overcome your fears.

Do you get intimidated by fast-talking automobile salespeople or pushy real estate people? Did you ever wonder if you could have gotten a better price on anything you’ve purchased? We’ve all asked these questions. Now, you can not only determine the best price on anything you want, you can also get the salesperson to want to give you the best price that they can. Roger Dawson will guide you through all the necessary skills to negotiate the best possible deal for yourself in any situation.

Learn how to design eye-catching brochures, newsletters, blogs, ads, websites, reports, and everything else you want people to read. Good design doesn’t just happen. It takes special skills to assemble the headlines, text and graphics to catch a reader’s eye, and elicit the response you want. You can apply these basic design skills every time you need to communicate ideas swiftly, clearly and effectively. Ads, newsletters, press releases, blogs, even number-heavy reports and proposals will benefit from these design guidelines and techniques to increase readability by as much as 200%.

You can get your point across in 30 seconds! Media research proves it. TV commercials capitalize on it. People are only able to give their full, undivided attention in 30 second “bites.” Milo Frank, CBS television casting head and communication skills guru, shows you how easy it is to get your point across in 30 seconds — and get what you want. Whether you are writing a letter or memo, making a speech, asking for a raise, or closing a sale, this is an invaluable training tool for business professionals and individuals alike.

Learn the secret of effective speeches and presentations…telling great stories. Stories are the best way to explain the complex, motivate and train. Learn how to tell life-changing, career-building, awe-inspiring and sales-inducing stories. This is the skill that will guarantee you a competitive edge. Good Stories that are interesting, memorable, and that illustrate a message have the power to: Inspire & Motivate, Teach & Train, Convince & Persuade.