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How to Give Exceptional Customer Service 2000 - DVD |
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| Lisa Ford |
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| The best-selling business training
video of all time! Ever wonder how an organization can get its entire work
force eating, sleeping, breathing customer service? Lisa Ford, customer service
adviser, takes you behind the scenes to find out what smart organizations
are doing to dazzle customers and build unbending loyalty. See customer
service trendsetters and live customer care training at some of today's
most successful companies. Lisa Ford's wisdom and advice have helped bring
about dramatic customer service improvement in dozens of companies, large
and small. A complete training seminar. more |
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8 volumes on
4 DVDs
workbook |
| Retail
price $399.95 |
| Our
price $347.16 |
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Would You Do Business With
You? - DVD |
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by Jane Handly |
Live Video Seminar Series |
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How to Get, Keep, and Wow Customers in a Competitive
Market. For more than 20 years, Jane Handly
has been highly sought-after as a speaker, trainer & consultant in
the area of customer service & retention. She teaches practical ideas
on exceeding expectations, handling difficult situations, increasing internal
team work, boosting sales and much more. As dynamic as she is down to
earth, her unique style captivates and motivates people to go the extra
mile to wow their customers. |
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1 DVD video
(80 min) preview |
| Retail
price $89.95 |
| Our
price $74.95 |
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Coping with Difficult People
- CD |
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by Robert
M. Bramson |
Also available as Download |
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Robert M. Bramson has not only
studied difficult people but has closely observed the diplomats of this
world -- the people who seem to get along and get results from everyone
they encounter. His 12-year study of all types of individuals has resulted
in this audio program -- a program that makes coping with difficult people
a lot easier. He is the leading authority in the prevention and management
of difficult, nonproductive behavior, and in obtaining optimal individual
performance from executives. |
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Abridged Seminar
on 4 CDs |
| Retail
price $30.00 |
| Our
price $26.64 |
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How to Win Friends &
Influence People-CD |
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by Dale
Carnegie |
Also in Paperback & Download |
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One of the best-selling books of all time, for over 60
years the rock-solid, time-tested advice in this program has carried thousands
of people up the ladder of success in their business and personal lives.
Learn the six ways to make people like you, the twelve ways to win people
to your way of thinking, etc. There is room at the top, when you know...
How to Win Friends & Influence People. |
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8 audio CDs
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| Retail price $49.95 |
| Our price
$39.95 |
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Developing a Customer Retention
Program - DVD |
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Lisa Ford |
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Learn to increase repeat business
and build customer loyalty. Today, good customer service isn't enough. You
have to go the extra mile. You have to make your customers look for you
-- and choose you -- time after time. These business training videos show
you how to build the emotional partnerships with your customers that lead
to lifetime loyalty. Implement the step-by-step customer retention approach
this program offers throughout your organization -- and watch your sales
rise and your defections drop. |
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4 DVD videos
workbook |
| Retail
price $199.95 |
| Our
price $173.56 |
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Instant Rapport - CD |
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by Michael Brooks |
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Instant Rapport allows you to
forge an immediate bond with anyone, anywhere. Nationally acclaimed communications
expert, Michael Brooks, shares the same Neurolinguistic Programming (NLP)
techniques he has taught to fortune 500 executives, the U.S. Olympic Team,
and the U.S. Army. These remarkable secrets, will help you improve your
personal and business relationships, win new clients, express yourself with
dynamic clarity, and control the way people see you. |
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1 CD |
| Retail price $14.00 |
| Our price
$11.88 |
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Make My Life Easier - DVD |
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by Warren
Greshes |
Live Video Seminar Series |
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What the 21st Century Customer Really Wants!
With the ability to buy anything you want by phone or online, the day
of the mediocre company is dead. 21st century customers demand more than
ever and will only deal with people who are ready, willing, and able to
add extra value to everything they sell. Warren Greshes uses interesting
examples including McDonalds and Walmart to teach you to make yourself
indispensable to customers, eliminate price objections, and to differentiate
yourself from the crowd. |
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1 DVD video
(90 min) preview |
| Retail
price $89.95 |
| Our
price $74.95 |
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Conversation Power - CD |
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by James
K. Van Fleet |
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Communicate confidently and effectively!
Learn the supercharged words, questions, and phrases that give you a commanding
persona. Build your self confidence by learning the key action steps for
taking true power and control in any conversation: business or personal.
Learn the 9 favorite topics for men and women, 5 guidelines for getting
people to reveal to you their true needs, 8 golden rules for conversation,
8 methods for building strong friendships and more. |
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6 CDs
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| Retail price $79.95 |
| Our price
$67.80 |
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Ziglar Training
Systems Video Series - DVD |
| by Zig Ziglar |
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Every company should have access to the very best training, regardless of their training budget. Ziggets is a comprehensive, easy-to-use video training package designed especially for small companies, departments or organizations: offering a virtual gold
mine of employee training in bite-sized, easy-to-implement lessons. The
series contains six modules: Customer Service, Management, Marketing,
Personal Development, Sales, and Team Development. It includes 48 half-hour lessons, instructor's guides, reproducible worksheets, 6 DVDs and 6 audio CDs. more |
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6 DVDs / 6 CDs
worksheets / guides |
| Retail
price $449.00 |
| Our
price $389.73 |
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| At
MindPerk, our revolutionary customer service audio and video seminars
will help you train your staff and yourself to effectively deal
with customers -- no matter what the problem or issue is. Customers
who feel they are being listened to and serviced in a caring way
tend to return again and again. Customer Service skills you can
learn in these programs include: effective communication, dealing
with difficult customers, going the extra mile to foster customer
retention, handling complaints, and exceeding customer expectations.
Let MindPerk help you develop the customer service skills you need
to succeed. |
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