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How to Give Exceptional Customer Service 2000 - DVD

Lisa Ford

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The best-selling business training video of all time! Ever wonder how an organization can get its entire work force eating, sleeping, breathing customer service? Lisa Ford, customer service adviser, takes you behind the scenes to find out what smart organizations are doing to dazzle customers and build unbending loyalty. See customer service trendsetters and live customer care training at some of today's most successful companies. Lisa Ford's wisdom and advice have helped bring about dramatic customer service improvement in dozens of companies, large and small. A complete customer service training seminar.

8 volumes on 4 DVDs
(5.5 hrs) preview

Retail price $399.95
Our price $279.97

Would You Do Business With You? - DVD

by Jane Handly

Live Video Seminar Series

How to Get, Keep, and Wow Customers in a Competitive Market. For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers.

1 DVD video
(80 min) preview

Retail price $89.95
Our price $74.95

Coping with Difficult People CD by Robert M. Bramson

Coping with Difficult People - CD

by Robert M. Bramson

Also available as MP3

Robert M. Bramson has not only studied difficult people but has closely observed the diplomats of this world -- the people who seem to get along and get results from everyone they encounter. His 12-year study of all types of individuals has resulted in this audio program -- a program that makes coping with difficult people a lot easier. He is the leading authority in the prevention and management of difficult, nonproductive behavior, and in obtaining optimal individual performance from executives.

3 audio CDs
(4 hours)

Retail price $19.95
Our price $16.92

Astounding Customer Service - DVD

by Tony Alessandra

What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills--anyone from secretaries to managers to the CEO him/herself! This complete seminar includes 8 power packed segments on Customer Service, three on Listening Skills, and two on Telephone Skills to get and keep customers.

1 DVD video
(141 min) preview

Retail price $150.00
Our price $127.57

Creating Customers for Life - DVD

by Michael Wickett

Live Video Seminar Series

This exciting and idea-loaded seminar is Michael Wickett’s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence. The method and order in which you ask questions has a direct relation to how much the customer likes you. Learn creative and impactful ideas for winning a customer’s trust and keeping them for life! Turn customers into testimonials, outsmart the competition with clever sales ideas, and strengthen your customer relationships.

1 DVD video
(90 min) preview

Retail price $89.95
Our price $74.95

How to Win Friends and Influence People by Dale Carnegie

How to Win Friends & Influence People-CD

by Dale Carnegie

Also in Paperback & Download

One of the best-selling books of all time, for over 60 years the rock-solid, time-tested advice in this program has carried thousands of people up the ladder of success in their business and personal lives. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, etc. There is room at the top, when you know... How to Win Friends & Influence People.

10 audio CDs
Retail price $49.95
Our price $39.95

Developing a Customer Retention Program - DVD

Lisa Ford

 

Learn to increase repeat business and build customer loyalty. Today, good customer service isn't enough. You have to go the extra mile. You have to make your customers look for you -- and choose you -- time after time. These business training videos show you how to build the emotional partnerships with your customers that lead to lifetime loyalty. Implement the step-by-step customer retention approach this program offers throughout your organization -- and watch your sales rise and your defections drop.

4 DVD videos
(3 hrs 46 min) preview

Retail price $199.95
Our price $173.56

Instant Rapport CD by Michael Brooks

Instant Rapport - CD

by Michael Brooks

Instant Rapport allows you to forge an immediate bond with anyone, anywhere. Nationally acclaimed communications expert, Michael Brooks, shares the same Neurolinguistic Programming (NLP) techniques he has taught to fortune 500 executives, the U.S. Olympic Team, and the U.S. Army. These remarkable secrets, will help you improve your personal and business relationships, win new clients, express yourself with dynamic clarity, and control the way people see you.
1 CD
Retail price $14.00
Our price $11.88

Make My Life Easier - DVD

by Warren Greshes

Live Video Seminar Series

What the 21st Century Customer Really Wants! With the ability to buy anything you want by phone or online, the day of the mediocre company is dead. 21st century customers demand more than ever and will only deal with people who are ready, willing, and able to add extra value to everything they sell. Warren Greshes uses interesting examples including McDonalds and Walmart to teach you to make yourself indispensable to customers, eliminate price objections, and to differentiate yourself from the crowd.

1 DVD video
(90 min) preview

Retail price $89.95
Our price $74.95

Customer Service From the Heart - DVD

by James Lloyd

Live Video Seminar Series

How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, how can you raise your grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd teaches how to implement a powerful customer service program. You'll learn to incorporate enthusiasm, use powerful apologies, deal with irate customers, and strengthen relationships.

1 DVD video
(80 min) preview

Retail price $89.95
Our price $74.95

Conversation Power CD by James VanFleet

Conversation Power - CD

by James K. Van Fleet

 

Communicate confidently and effectively! Learn the supercharged words, questions, and phrases that give you a commanding persona. Build your self confidence by learning the key action steps for taking true power and control in any conversation: business or personal. Learn the 9 favorite topics for men and women, 5 guidelines for getting people to reveal to you their true needs, 8 golden rules for conversation, 8 methods for building strong friendships and more.

6 CDs

Retail price $79.95
Our price $67.80

Customer Service Strategies That Work - DVD

by Lisa Ford

Live Video Seminar Series

Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich seminar, you will learn practical skills and proven systems for improving customer service, including numerous hands-on techniques: how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day.

1 DVD video
(122 min) preview

Retail price $89.95
Our price $74.95

Ziglar Training Systems Video Series - DVD

by Zig Ziglar

Every company should have access to the very best training, regardless of their training budget. Ziggets is a comprehensive, easy-to-use video training package designed especially for small companies, departments or organizations: offering a virtual gold mine of employee training in bite-sized, easy-to-implement lessons. The series contains six modules: Customer Service, Management, Marketing, Personal Development, Sales, and Team Development. It includes 48 half-hour lessons, instructor's guides, reproducible worksheets, 6 DVDs and 6 audio CDs. more

6 DVDs / 6 CDs
worksheets / guides

Retail price $449.00
Our price $379.00

 
At MindPerk, our revolutionary customer service audio and video seminars will help you train your staff and yourself to effectively deal with customers -- no matter what the problem or issue is. Customers who feel they are being listened to and serviced in a caring way tend to return again and again. Customer Service skills you can learn in these programs include: effective communication, dealing with difficult customers, going the extra mile to foster customer retention, handling complaints, and exceeding customer expectations. Let MindPerk help you develop the customer service skills you need to succeed.

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