What do I do about a damaged or missing item?
We stand behind all of our products, that they will play and function correctly and that no damage occurs in shipping. If there is a damaged or missing item in the order that you received, please contact us by email or telephone as soon as possible so that we may remedy the situation immediately. When emailing, please include your invoice number and any details that would help us. We are normally able to respond to service requests within 1 business day.
What is your merchandise exchange/return policy?
Within 30 days of your order, you may exchange any product that is in new condition and receive full credit (less shipping charges) towards the purchase of any of the over 600 products that we carry.
Within 30 days of your order, you may return any product that is in new condition and receive a full refund (less shipping charges).
If the return is a result of our error, you will receive a full refund or exchange, including shipping costs.
Due to the nature of the product, we are not able to give refunds or exchanges on downloadable products or live events
How do I return an item?
Simply email us at firstname.lastname@example.org to obtain a return authorization. In your email, please indicate the reason for your return, and include the invoice number. Once you have received the return authorization, wrap the item securely in a box and ship it to the address indicated in your return authorization email. Please print a copy of the return authorization email and enclose it in the return package. Items returned without a return authorization will be subject to a 15% restocking fee. Return shipping is at your own expense. For your protection, we recommend that you use Insured UPS or Insured Priority Mail for return shipments.