Description
Every company should have access to the very best training, regardless of their training budget. Ziggets is a comprehensive, easy-to-train package designed especially for small companies, departments of large corporations and social sectors.
Ziggets are practical and easy-to-use for small business owners, department managers and group leaders. With 48 half-hour lessons (8 for each module) that can be mixed and matched depending on company initiatives, Ziggets places a year’s worth of training at your fingertips. Ziggets covers six key areas. Each lesson includes a short video segment (approximately 10 minutes), instructor guide (for the facilitator to lead the discussion), and reproducible worksheets for participants. Each video segment is conducted by a different presenter to add variety and diversity to your training.
The 6 modules include:
Customer Service
- Customer Service is an Attitude
- Meeting and Beating Customer Expectations
- How to Be Better, Faster and Different From The Competition
- Creating Customer Loyalty
- Handling Customer Complaints
- Handling The Irate Customer
- Creating A Positive Image With Customers
- Customer Service As a System
Management
- Motivating Your Staff
- Delegation
- How to Gain Commitment From Your Staff
- Coaching For Improvement
- Managing Priorities
- Managing Difficult People
- Overcoming Procrastination and Piles of Paperwork
- Giving Effective Performance Feedback
Marketing
- Keep Your Marketing Simple, But Effective
- Understanding Your Marketplace
- Keep Your Customers For Life
- Give Your Business A Competitive Edge
- Managing Your Customers
- 7 Tips To Keep Your Customers Coming Back
- Communicating With Your Customers
- How to Get Maximum Results From Advertising
Personal Development
- Staying Positive In A Negative World
- Adding Fun To The Workplace
- Listening and Understanding
- Balancing Your Life
- Setting Specific, Measurable Goals
- Beating Stress
- Understanding the Dynamics of Change
- Developing Successful Relationships
Sales Training
- Building Trust With Your Customers
- Questions Are The Answer!
- Examining the Customer’s Needs
- Interpreting the Value of Your Product or Service
- Closing The Sale
- Overcoming Sales Objections
- Up-Selling
- Value-Added Selling
Team Development
- Creating A Supportive and Positive Atmosphere
- Giving and Receiving Praise
- Dealing With Pressure and Deadlines
- The Role of the Team Leader
- Creative Problem Solving
- Measuring, Recognizing and Rewarding Team Results
- Dealing With Difficult People
- Handling Confrontation
Training Ziggets offers businesses a virtual gold mine of employee training in bite-sized, easy to implement lessons. No long sessions. No boring assignments. No extra materials to purchase. Each lesson is rich in content, with two to three key points (Ziggets) that can be put to work immediately?
Training Ziggets is an easy-to-use, plug and play system that will effectively motivate, train and equip your employees–and your business–for growth and success.
Each module contains eight lessons that are designed to last 30-45 minutes. The program includes 6 DVDs (one for each module) featuring top training experts from the Ziglar company, instructor’s guides and reproducible worksheets for each lesson, and 6 audio CDs (to review the audio of the lesson in advance). You get all 6 modules for one low price.
