In today’s highly competitive world, it’s all about being better than the competition. Doing things they’re not willing to do, and treating the customer in ways that are not typical. In this program on Profit Producing People Skills, you'll discover practical techniques and easy to implement strategies for bettering your communications in all of the critical areas.
Shawna Schuh covers voice mail, e-mail, thank you notes, face to face communications and a number of other subtopics, all related to creating happier, healthier interactions. You’ll be more equipped than ever to build and maintain long-term relationships in your personal and your professional life.
Shawna Schuh, is an expert in the areas of customer retention and out-finessing the competition. She has over two decades of experience in communication, motivation, sales and finesse. Shawna is the author of numerous books and articles, including 51 Ways to Pick Up Your Get Up and Go, and How to Nail Voice Mail. As a speaker, she is in demand across North America, with an impressive list of clients including Farmers Insurance, Nordstrom's, and Nike. Her style is consistently described as entertaining, information-loaded, high-energy, and down-to-earth.
In this program you'll learn:
Critical skills for long-term relationships
How to gain greater respect from everyone you deal with
Avoiding the biggest mistakes in business and personal communications
Why thank you notes are important and how to use them
Voice mail, email, and writing tips for greater effectiveness
In today’s highly competitive world, it’s all about being better than the competition. Doing things they’re not willing to do to keep customers happy. Discover practical techniques and easy-to-implement strategies for bettering your communications in critical areas such as voice mail, e-mail, thank you notes, and face to face communications. Avoid critical communication mistakes to build and maintain long-term relationships in your personal and your professional life.