With the ability to buy almost anything you want or need from an 800 number or the internet, the day of the mediocre salesperson is dead.
The 21st century customer is more demanding than ever and will only deal with people who are ready, willing, and able to add extra value to everything they sell. And it's not just value ... It's quality, service, convenience, and value.
Get ready for a dynamic program featuring award winning speaker, Warren Greshes. His inspiring stories and motivating philosophies help instill new levels of commitment towards excellence.
Warren Greshes delivers over 70 talks a year to corporations and associations throughout the world, and his energetic, no-holds-barred delivery keeps his audiences engaged and entertained. Provocative, witty, and outrageous, Warren is a favorite for keynote speeches and seminars alike.
After beginning his career as a National Sales Manager in the highly competitive Garment District of Manhattan, Warren Greshes then joined a New York City consulting firm. It was there that he tripled sales in just two years. Warren has served on the Board of Directors of the National Speakers Association, and in 1998 was awarded their highest designation, the CPAE Speaker Hall of Fame. He is president of North Carolina-based "Speaking of Success" and has produced several audio and video learning programs on sales, motivation, and customer service.
In this program you'll learn how to:
Make yourself indispensable to customers
Use technology to change the way we do business
Learn what the customer really wants and how to give it
Discover the best ways to eliminate price objections
What the 21st Century Customer Really Wants! With the ability to buy anything you want by phone or online, the day
of the mediocre company is dead. 21st century customers demand more than
ever and will only deal with people who are ready, willing, and able to
add extra value to everything they sell. Warren Greshes uses interesting
examples including McDonalds and Walmart to teach you to make yourself
indispensable to customers, eliminate price objections, and to differentiate
yourself from the crowd.