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Empathetic Listening DVD
The Key to Communication

By: Stephen R. Covey

Released: 2009

Length: 40 min

Retail Price: $895.00
Our Price: $758.97

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Stephen R. Covey says,
"Communication is simply
mutual understanding."

Most people don't take the necessary time and effort to properly diagnose a problem before prescribing solutions. They immediately assume they understand someone else's condition.

Often the biggest obstacle in interpersonal communication is the tendency to respond autobiographically--meaning from our own frame of reference.

Haven't we all heard similar phrases:

  • "That's not what I said!"
  • "How many times do I need to repeat myself?"
  • "You never listen to me anymore."

Empathetic listening is reflecting what a person feels and says in your own words. It is NOT listening to advise, counsel, probe, judge, question or analyze.

Empathetic Listening is to the heart what air is to the body.

This complete presentation package contains everything you need to effectively teach the principle and practice of Empathetic Listening to your team.

It includes:

  • Award-winning Nobody's Listening video
  • Diagnose Before You Prescribe video with Dr. Stephen R. Covey
  • I Know Just What You Mean example video
  • Ten-minute tonesetters
  • Facilitator guide (pdf)
  • Participant guidebook (pdf)
  • PowerPoint® presentation

Empathetic Listening - DVD

by Stephen R. Covey

Most people don't take the necessary time and effort to properly diagnose a problem before prescribing solutions. They immediately assume they understand someone else's condition. Stephen R. Covey says, "communication is simply mutual understanding." Empathetic listening is reflecting what a person feels and says in your own words. It is NOT listening to advise, counsel, probe, judge, question or analyze. This complete teaching package includes the award-winning Nobody's Listening video, a live seminar session with Stephen R. Covey: Diagnose before you Prescribe, and an example video titled, I Know Just What You Mean, plus a facilitator guide (pdf), participant guidebooks (pdf), PowerPoint presentation tonesetters and more.

1 DVD video
(40 min) preview
Retail price $895.00
Our price $758.97

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