Most people don't take the necessary time and effort to properly diagnose a problem before prescribing solutions. They immediately assume they understand someone else's condition. Stephen R. Covey says, "communication is simply mutual understanding." Empathetic listening is reflecting what a person feels and says in your own words. It is NOT listening to advise, counsel, probe, judge, question or analyze. This complete teaching package includes the award-winning Nobody's Listening video, a live seminar session with Stephen R. Covey: Diagnose before you Prescribe, and an example video titled, I Know Just What You Mean, plus a facilitator guide (pdf), participant guidebooks (pdf), PowerPoint presentation tonesetters and more.