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Customer Service Strategies That Work DVD by Lisa Ford
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Customer Service Strategies That Work DVD
How to Create More Loyalty in a Dynamic, Competitive Marketplace

By: Lisa Ford

Released: Jun 2011

Length: 122 min

Retail Price: $89.95
Our Price: $74.95

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Your Company is Only as Good
As Your Weakest Employee

Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations.

In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle.

They'll gain numerous hands-on techniques including - how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day. Any organization putting these principles into action will quickly be out-servicing the competition.

Lisa Ford is a full time professional speaker with more than 20 years experience presenting to businesses, associations, and government organizations. Her long list of clients includes companies like Pfizer, AT&T, Morton's of Chicago, Sherwin-Williams, and the Salvation Army. She is best known for her work in the customer service arena, and has authored numerous audios, videos, and books, including the bestseller How to Give Exceptional Customer Service. In 2002, she was inducted into the Speakers Hall of Fame by the National Speakers Association. Over the last 30 years, only 180 other speakers worldwide have shared this coveted honor.

In this program you'll learn:

  • How to positively change customer perceptions
  • 7 essential habits of effective customer service
  • Calming down angry customers and getting to logic
  • Listening techniques that really make a difference
  • Maintaining an upbeat attitude no matter what
  • and more

Full length mp3 audio version, plus note guide, included on this DVD video.

Download Note Guide


Customer Service Strategies That Work - DVD

by Lisa Ford

Live Video Seminar Series

Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich seminar, you will learn practical skills and proven systems for improving customer service, including numerous hands-on techniques: how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day.

1 DVD video
(122 min) preview

Retail price $89.95
Our price $74.95

Digital Rights for the above video program are available for purchase. Learn more about usage rights and purchase options for digital rights.


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