Improve • Motivate • Train
 
Astounding Customer Service DVD by Tony Alessandra
Search
 


Shop with
Confidence

   
Fall Blowout Sale - Save up to 80% off
   
 
Share |

Astounding Customer Service DVD
Service, Listening, and Telephone Skills to Create & Keep Customers

By: Tony Alessandra

Released: 2005

Length: 141 min

Retail Price: $150.00
Our Price: $127.57

Buy Now

Email this page
to a friend

The cost of training your employees to deliver Astounding Customer Service never exceeds the cost of losing a customer!

Can you afford to lose your customers? Of course not, but you may be doing so anyway, if your company's customer service standards are not high enough for your customers. Luckily, employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in my proven system today, and help your employees learn skills that will secure committed and active customers for your business? How can you afford not to

Customer Service Topics Include:

  • Customer Service in America is Broken
  • What's Your Customer Worth?
  • Customer Service Demands Commitment, Communication, and Conflict Resolution
  • Exceeding Customer Expectations
  • The 3 R's of Customer Service
  • How to Deliver Astounding Customer Service
  • Graduate from One-Shot Sales to Lifetime Customers
  • Improve Your Customer Service Language

Listening Skills Topics Include:

  • The High Cost of Ineffective Listening
  • The Benefits of Active Listening
  • The CARESS Model

Telephone Skills Topics Include:

  • Sixteen Critical Strategies
  • Handling Irate Callers
  • Twelve Ideas Customers Love
Includes eight chapters (segments) on Customer Service (approx. 80 minutes) PLUS three chapters on Listening Skills (approx. 36 minutes) PLUS two chapters on Telephone Skills (approx. 25 minutes), includes PDF Workbook for each category.

Astounding Customer Service - DVD

by Tony Alessandra

What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills--anyone from secretaries to managers to the CEO him/herself! This complete seminar includes 8 power packed segments on Customer Service, three on Listening Skills, and two on Telephone Skills to get and keep customers.

1 DVD video
(141 min) preview

Retail price $150.00
Our price $127.57

Books    Audio CDs    Downloads    Video DVDs    Packages    Specials    Close Outs

Home     Shipping     Security     Privacy     SiteMap     Free Newsletter     Affiliate     Free Articles     Blog     About Us     Contact

©2001-2012 MindPerk, Inc.