The cost of training your employees to deliver Astounding Customer Service never exceeds the cost of losing a customer!
Can you afford to lose your customers? Of course not, but you may be doing so anyway, if your company's customer service standards are not high enough for your customers. Luckily, employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in my proven system today, and help your employees learn skills that will secure committed and active customers for your business? How can you afford not to
Customer Service Topics Include:
Customer Service in America is Broken
What's Your Customer Worth?
Customer Service Demands Commitment, Communication, and Conflict Resolution
Exceeding Customer Expectations
The 3 R's of Customer Service
How to Deliver Astounding Customer Service
Graduate from One-Shot Sales to Lifetime Customers
Improve Your Customer Service Language
Listening Skills Topics Include:
The High Cost of Ineffective Listening
The Benefits of Active Listening
The CARESS Model
Telephone Skills Topics Include:
Sixteen Critical Strategies
Handling Irate Callers
Twelve Ideas Customers Love
Includes eight chapters (segments) on Customer Service (approx. 80 minutes) PLUS three chapters on Listening Skills (approx. 36 minutes) PLUS two chapters on Telephone Skills (approx. 25 minutes), includes PDF Workbook for each category.
What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills--anyone from secretaries to managers to the CEO him/herself! This complete seminar includes 8 power packed segments on Customer Service, three on Listening Skills, and two on Telephone Skills to get and keep customers.