Ziglar Training Systems
Video Series

Every company should have access to the very best training, regardless of their training budget. Ziggets is a comprehensive, easy-to-train package designed especially for small companies, departments of large corporations and social sectors.

Ziggets are practical and easy-to-use for small business owners, department managers and group leaders. With 48 weekly 30-45 minute lessons that can be mixed and matched depending on company initiatives, Ziggets places a year’s worth of training at your fingertips. Ziggets covers six key areas. These modules include:

Customer Service

• How to Create Loyalty With Your Customers
• Handling The Irate Customer
• Creating A Positive Image With Customers
• Handling Customer Complaints
• Customer Service As a System
• How to Be Better, Faster and Different From The Competition
• Meeting and Beating Customers' Expectations
• The Importance of Attitude in Delivering Sensational Service

Management

• Motivating Your Staff
• Delegating, Managing Priorities
• How to Gain Commitment From Your Staff
• Coaching For Improvement
• Managing Difficult People
• Overcoming Procrastination and Piles of Paperwork
• Giving Effective Performance Feedback.

Marketing

• Keeping Customers For Life
• Seven Tips To Keep Customers Coming Back
• How to Get Maximum Results From Advertising
• Communicating With Your Customers
• Give Your Business A Competitive Advantage
• Emphasize Your Local Marketing
• Managing Your Customers.

Personal Development

• Adding Fun To The Workplace
• Beating Stress
• Getting Past Resistance To Change
• Staying Positive In A Negative World
• Developing Successful Relationships
• Balancing Between Home and Work
• Setting Specific, Measurable Goals
• Listening and Understanding.

Sales Training

• Building Trust With Your Customer
• Questions Are The Answer
• Examining Customer Needs
• Selling The Benefits, Closing The Sale
• Overcoming Objections
• Up-Selling
• Value-Added Selling.

Team Development

• Creating A Supportive and Positive Atmosphere
• Working With Difficult People
• Handling Confrontation
• Giving and Receiving Praise
• Measuring, Recognizing and Rewarding Team Results
• Creative Problem Solving
• The Role of the Team Leader
• Dealing With Pressure and Deadlines

Training Ziggets offers businesses a virtual gold mine of employee training in bite-sized, easy to implement lessons. No long sessions. No boring assignments. No extra materials to purchase. Each lesson is rich in content, with two to three key points (Ziggets) that can be put to work immediately? Training Ziggets is an easy to use, plug and play system that will effectively motivate, train and equip your employees--and your business--for growth and success.

Each module contains fourty-eight 30-minute lessons, instructor's guides and reproducible worksheets for each lesson, 6 DVDs featuring top training experts, and 6 audio CDs (to review the lesson in advance).

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