Audio Download FAQ

Frequently Asked Questions About Our MP3 Download Titles

MindPerk MP3 audio downloads are convenient and easy to use.  If you have questions or have difficulty with your downloads, don’t worry.  Your concern is likely addressed in the questions and answers below.  Remember, you can always call us for live technical assistance any time during business hours.

  1. How do I download my media files?
  2. I entered my username and password but it did not accept them.
  3. How do I extract the media files from a zip file?
  4. How do I burn audio CDs of my media files?
  5. How do I transfer the audio to my iPod or mp3 player?
  6. Can I download my files directly to my iPhone or iPad?
  7. How long will it take to download my files?
  8. What is my username and password? Where can I find them?
  9. The download stopped mid-stream, or the file is corrupted.
  10. I burned CDs but they won’t play in my CD player.
  11. Can I use the download files on more than one computer or device?
  12. I purchased a download years ago, but can’t access it.
  13. Do you have live telephone support?

1. How do I download my media files?

Click on the download link which appears in your email receipt. You will be taken to an instruction page.  At the bottom of that page, select “Go to the Secure Download Page.” You will be prompted to enter your username and password. The username and password for each title that you purchased are located in your email receipt. Simply enter the username and password when prompted which will take you to the download page.  (We recommend that you print your email receipt and keep it in a safe place so that you can access your files again in the future as needed.  If you have lost or accidentally deleted your email receipt, please see #8 below.)  The download files will be in one of two formats as described below.

MP3 Files – To download your MP3 audio files, right-click on the button for each track and select “save target as” or “save link as.” Then choose the location where you want to save your files. Be sure to save it to a location on your computer that you can remember.  Once the files are completely downloaded, just double-click them to play the audio.

Zipped Files – When downloading large programs, the media files may be grouped together in one or more zip files for easy data transfer. To download your zip files, click on the download button. When the “file download” box appears, select “save” and save it to a location on your computer that you can remember. Once your files have been downloaded, you will need to unzip (extract) them. (See #3 below for instructions).

If your download fails or the internet connection times out, don’t worry. Simply go back to your email receipt and start over. You can download the files as many times as you need in order to get a complete copy of the media files.

2. I entered my username and password but it did not accept them.

Each title has a separate username and password set. The username and password are located in your email receipt next to each title. Please be sure that you use the correct username and password set for each title. The username and password are case sensitive, so they must be entered exactly as they appear in your receipt.

With some browsers, security settings require that you key in the username and password (you cannot copy and paste).

3. How do I extract the media files from a zip file?

When downloading large programs, the media files may be grouped together in one or more zip files for easy data transfer. Once you have downloaded the zip file, you will need to extract (unzip) all of the media files out of the zip file.

Windows: To extract the files using Windows Vista/7, right-click on the zip file and select “extract all files.” This will launch the Windows extraction wizard. To extract the files using Windows XP, right-click on the zip file, select “open with” then select “compressed (zip) files.” Now, select “extract all files” in the “options” menu area.  This will launch the Windows extraction wizard.  There is no charge to open a Zip file and no special software is needed.  If a program (such as WinZip) is trying to open the zip file and asking you to pay, simply uninstall that program from your computer, then proceed as outlined above.

Mac: To extract the files on a Mac computer, simply double click on the zip file and it will automatically begin “unarchiving” (unzipping) the files.

When extracting your files, be sure you select a location that you can remember as the destination for the extracted (unzipped) files so that you can find them later. Once you have successfully extracted the files, and you know where they are located, you can delete the original zip file that you downloaded.

4. How do I burn audio CDs of my media files?

You can create audio CDs of your download titles using Windows Media Player (Windows) or iTunes (Mac).  This converts the files from MP3 format, to standard audio CD format so that they can be played in any audio CD player (in your car, at home, etc.). Burned audio CDs also become a permanent, portable backup of your purchased files, so you will always have your files no matter what happens.

You must use standard CD-R type discs to create audio CDs (other types of discs such as CD-RW or DVD will not work properly). Audio CDs can hold approximately 1 hour of audio. Most of our download titles are too long to fit on a single audio CD, so you may need to use multiple CDs. Windows Media Player will indicate how many CDs you need and which files will fit on each CD.

To burn audio CDs of your media files, do the following:

  1. Using Windows, navigate to the folder where you saved the audio files when you extracted them. Keep this window open.
  2. Now, open Windows Media Player. Select the “Burn” tab (at the top).
  3. Locate the “burn list” on the right side where it says “Drag items here to create a burn list.”
  4. In the Windows folder that you opened earlier, select all of the audio files that you want to put on the audio CD.
  5. Then, drag and drop them into the burn list. If you have trouble dragging and dropping files into the burn list, it means that you have not extracted the files from the zip file yet. (Please see #3 above.)
  6. Make sure that all of the tracks are in the correct sequence in the burn list. If not, simply re-sort the list by clicking on “burn list” and choosing “sort->by title.”
  7. Place a blank CD-R disc in your CD burner.
  8. Click “Start Burn” to begin the conversion and burn process.

5. How do I transfer the audio to my iPod or MP3 player?

MP3 files are universally accepted, so they should easily transfer to any portable device. Typically, it’s best to use the device’s own software.

iPod, iPhone, or iPad  To put a file on your iPod, simply add it to your iTunes media library on your computer.  To add a file to your iTunes library, simply drag and drop the MP3 file into iTunes.  (Just drop it anywhere in the iTunes window).  Once the files have been added, sync with your device as normal.  If you have chosen to only sync selected audio files to your device, you’ll want to select the new files that you just added before syncing.

MP3 Player  With some MP3 devices, you can copy the MP3 files directly to the folder for the MP3 player on your computer.  Others require you to transfer your content to your device using specific software. Check with your device manufacturer for details specific to your device.

If you are having trouble moving, burning, or syncing your files, it means you have not extracted them out of the zip file. Please see #3 above for instructions on extracting your files.

6. Can I download my files directly to my iPhone or iPad?

Yes.  We don’t normally recommend that you download your files directly to your device because audio download files do take up quite a bit of space.  Instead, we suggest that you download them to a computer first, add them to iTunes, then sync with your device.  (See #5 above.)  This way the files will have a permanent home where they can be backed up and then synced with your device whenever you want to listen to them.  There are circumstances, however, where it is most convenient to download your files directly to your device.  For these occasions, please follow the instructions below.

Since the Safari browser does not have a download feature, you’ll need to select and install a different browser from the App Store, one that has a download feature.  There are dozens of excellent free browses that have downloading capability.  (Many of our customers have successfully used iDownloads+ to download their files.)   Choose one and install it on your device.

Copy and paste the download link from your email receipt into the new browser.  When prompted, enter the username and password (from your email receipt) for the title you want to download.  When you see the yellow “download it now” buttons, hold your finger over a button until options appear.  You can choose to download the MP3 files to your device, or even add them to your music folder.  This will download the files directly to your device.  If the download is a zip file, you’ll need to extract (unzip) the files using the new browser.

You can now enjoy the audio files on your device.  Even if you download the files directly do your portable device, as described above, you should also download them to your computer when it’s convenient, so that they can be backed up and stored permanently.

7. How long will it take to download my files?

Download times vary depending on the length and number of titles you purchase, and the download connection speed of your internet connection. Our average title is about 300 MB in size. This can take anywhere from 5 minutes (T1 or Cable Connection) to 2 hours (slow dial-up connection).  Generally, we recommend purchasing download products only if you have high-speed internet service available. To speed up the download process, we recommend that you download only one file at a time and refrain from doing other things with your computer while your files are downloading.

8. What is my username and password? Where can I find them?

Each time you purchase a downloadable product (or products) from us, we generate a unique username and password set for each title. The username and password are located just below each product title in your email receipt.  If you’ve lost or deleted your email receipt, simply send us an email with your name, the approximate date of your purchase, and the download titles that you purchased.  We will verify your purchase and generate a new email receipt for you.

9. The download stopped mid-stream, or the download file is corrupted.

There was probably a temporary internet interruption during the download process which prevented the complete file from downloading. Simply delete the corrupted file and try again by clicking on the download link provided in your email receipt. You may want to wait a few minutes, or reboot your computer, before attempting to download again, to give the system time to stabilize. You can download the file as many times as you need to, in order to get a complete copy.

Some internet service providers restrict large downloads from secure sites. If you are having difficulty downloading your files, try replacing the https with http at the beginning of each download link.

If you have tried several times and are unable to download your files, you probably have a firewall or security setting which is blocking the download. You may need to temporarily disable the firewall or change the security settings in order to download your files.

10. I burned CDs, but they won’t play in my CD player or another computer.

If the CDs you created will not work in a CD player or another computer, it means that you created “data CDs” rather than “audio CDs.” With data CDs, you simply copy the files to a CD in their original format. But, when you create audio CDs using Windows Media Player or iTunes, it converts the files to standard audio CD format, which will play on any audio CD player, and will work in any other computer. You must use standard CD-R discs to create audio CDs. For detailed instructions on burning audio CDs, please see #4 above.

11. Can I use the download files on more than one computer or device?

 Yes, you can use the files on multiple computers or devices, provided it is for your own personal use.  All of our download files are DRM-Free MP3 files.  MP3 is a standard, universal format that is compatible with virtually any computer or device. For instructions on playing MP3 files on your particular device or computer, please contact the manufacturer.

Audio files purchased from MindPerk are for your personal use only.  They may not be copied, sold, or shared with friends or co-workers. Unauthorized duplication or distribution violates copyright laws which carry heavy penalties.  If you want a particular download file to be used by multiple people, you’ll need to purchase a copy of the download for each user.  For example, if you want to provide a download title to 10 people in your office, you’ll need to purchase 10 copies of the download. Then, you can give a copy of the download file to 10 people.

12. I purchased a download years ago, but can’t access it. Can you help me?

Yes! If you have your original email receipt, you can simply click on the download link and access your files using the username and password.

If you purchased before 2010, the format has changed so you’ll need to contact us for updated access information.  Simply send us an email with your name, the approximate date of your purchase, and the download titles that you purchased.  We will verify your purchase and send you new download access information so that you can download your files in MP3 format.

13. Do you have live telephone support?

Yes, you can call us toll-free for live technical support during business hours (Monday through Friday, 8 am to 5 pm Mountain time) at 801-943-3590. Or, you can contact us anytime by email at contact@mindperk.com.