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Customer Service From the Heart by James Lloyd
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Customer Service From the Heart DVD
How to Genuinely Serve Others at the Highest Level Possible

By: James Lloyd

Released: Feb 2011

Length: 80 min

Retail Price: $89.95
Our Price: $74.95

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How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why internal customer service is critical, the importance of powerful apologies, dealing with irate customers, projecting more enthusiasm, and much more. When you genuinely care about your customers in the way that James teaches, you can take your business to a whole new level.

James Lloyd comes from a background rich in training, leadership, sales, and customer service. As a full time professional speaker and corporate trainer for more than twenty-five years, he has captivated and inspired audiences on five different continents in a wide range of industries. He consistently receives top ratings from his clients, and is described as having a genuine down-home approach with just the right mix of humor and learning. In addition to his work as a live speaker, he has authored two books, as well as several audio training programs. As you'll see in this seminar, James Lloyd truly has a remarkable gift to touch hearts, open minds, and inspire action.

In this program you'll learn:

  • How to grade your service and better your report card
  • The importance of enthusiasm for customer retention
  • Powerful apologies that strengthen relationships
  • Skills to effectively deal with irate customers
  • How to think and serve like the top companies

Download Note Guide


Customer Service From the Heart - DVD

by James Lloyd

Live Video Seminar Series

How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, how can you raise your grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd teaches how to implement a powerful customer service program. You'll learn to incorporate enthusiasm, use powerful apologies, deal with irate customers, and strengthen relationships.

1 DVD video
(80 min) preview

Retail price $89.95
Our price $74.95

Digital Rights for the above video program are available for purchase. Learn more about usage rights and purchase options for digital rights.


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